Today the FCC’s Consumer Advisory Committee approved an important recommendation to improve the FCC’s consumer complaint data reporting. New Media Rights Executive Director Art Neill, and Legal Intern Marko Radisavljevic were directly involved in the research, drafting, and proposal of this recommendation.
New Media Rights’ Executive Director Art Neill is a member of the CAC, and co-chair of the Broadband Working Group. New Media Rights conducted extensive background work on the FCC’s current data reporting practices, the regulations that govern the FCC’s data reporting, and reporting practices at other agencies.
Based on this research and conversations with the Consumer Financial Protection Bureau on their widely recognized approach to complaint reporting, New Media Rights’ staff and interns helped draft a recommendation encouraging the FCC to improve the accessibility and transparency of consumer complaint data.